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ease-out}.inbox-drawer{position:absolute;top:0;right:0;bottom:0;width:380px;max-width:92vw;background:#fff;border-left:1px solid var(--line);box-shadow:-8px 0 30px #10202e29;display:flex;flex-direction:column;animation:drawerin .2s ease-out}@keyframes drawerin{0%{transform:translate(24px);opacity:.6}to{transform:none;opacity:1}}.inbox-head{display:flex;align-items:center;justify-content:space-between;padding:16px 18px;border-bottom:1px solid var(--line);font-size:15px;font-weight:700;color:var(--ink)}.inbox-close{border:0;background:none;font-size:22px;line-height:1;color:var(--muted);cursor:pointer}.inbox-close:hover{color:var(--ink)}.inbox-tabs{display:flex;gap:2px;padding:10px 14px 0;border-bottom:1px solid var(--line)}.inbox-tab{border:0;background:none;color:var(--muted);font-size:13px;font-weight:600;padding:9px 12px;cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-1px;display:flex;align-items:center;gap:6px}.inbox-tab:hover{color:var(--ink)}.inbox-tab.on{color:var(--red);border-bottom-color:var(--red)}.it-badge{background:var(--red);color:#fff;font-size:10px;font-weight:700;border-radius:9px;min-width:16px;height:16px;display:inline-flex;align-items:center;justify-content:center;padding:0 4px}.inbox-list{flex:1;overflow-y:auto;padding:14px;display:flex;flex-direction:column;gap:11px}.inbox-empty{text-align:center;color:var(--muted);font-size:13px;line-height:1.5;padding:40px 16px;display:flex;flex-direction:column;align-items:center;gap:10px}.ie-ico{width:42px;height:42px;border-radius:50%;background:var(--ok-bg);color:var(--ok);display:flex;align-items:center;justify-content:center;font-size:18px;font-weight:700}.inbox-item{border:1px solid var(--line);border-radius:11px;padding:13px 14px;background:#fff}.inbox-item.done{opacity:.7;background:var(--bg)}.ii-top{display:flex;align-items:center;justify-content:space-between;gap:10px}.ii-flow{font-size:13.5px;font-weight:700;color:var(--ink)}.ii-cust{font-size:12px;color:var(--ink-2);font-family:var(--mono);margin-top:3px}.ii-reason{font-size:13px;color:var(--ink-2);line-height:1.45;margin-top:7px}.ii-meta{font-size:11px;color:var(--faint);margin-top:7px}.ii-note{font-size:12px;color:var(--navy);background:#f4f8fd;border:1px solid #d3e3f5;border-radius:7px;padding:7px 9px;margin-top:8px}.ii-actions{display:flex;gap:8px;margin-top:11px}.ii-btn{border:1px solid var(--line);background:#fff;color:var(--ink-2);font-size:12px;font-weight:600;padding:7px 12px;border-radius:8px;cursor:pointer}.ii-btn:hover{background:var(--bg)}.ii-btn.primary{border-color:var(--red);background:var(--red);color:#fff}.ii-btn.primary:hover{background:var(--red-press)}.ii-return{margin-top:10px}.ii-input{width:100%;border:1px solid var(--line);border-radius:8px;padding:8px 10px;font-size:12.5px;outline:none}.ii-input:focus{border-color:var(--navy)}.ii-done-note{font-size:11.5px;font-weight:600;color:var(--ok);margin-top:9px}.ais-suggest-wrap{display:flex;flex-direction:column;align-items:flex-start;gap:5px;margin-top:14px;padding-top:13px;border-top:1px solid var(--line-2)}.ais-suggest-label{font-size:10px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--faint)}.ais-suggest-reason{font-size:11.5px;color:var(--muted)}.hrow.fresh{border-color:var(--ok-line);box-shadow:0 0 0 2px var(--ok-bg)}.hrow-new{margin-left:8px;font-size:9.5px;font-weight:700;letter-spacing:.4px;text-transform:uppercase;color:var(--ok);background:var(--ok-bg);border:1px solid var(--ok-line);border-radius:5px;padding:1px 6px;vertical-align:middle}.tier-tag{display:inline-flex;align-items:stretch;vertical-align:middle;margin-left:6px;border-radius:4px;overflow:hidden;line-height:1;white-space:nowrap;flex:0 0 auto;font-size:10px;font-weight:600;letter-spacing:.05em;text-transform:uppercase}.tier-tag .tt-key,.tier-tag .tt-val{display:inline-flex;align-items:center;padding:3px 7px}.tier-tag .tt-key{color:#fff}.tier-tag.sm{font-size:9px;margin-left:5px}.tier-tag.sm .tt-key,.tier-tag.sm .tt-val{padding:2px 6px}.tier-silver .tt-key{background:#5b6b7b}.tier-silver .tt-val{background:#eef1f4;color:#5b6b7b}.tier-gold .tt-key{background:#8a6000}.tier-gold .tt-val{background:#fbf1dc;color:#8a6000}.tier-plat .tt-key{background:linear-gradient(120deg,#3a424e,#4d5665 48%,#363d48)}.tier-plat .tt-val{background:linear-gradient(120deg,#f5f7fa,#cfd5df 30%,#fff,#ccd2dc 70%,#eef1f6);color:#3a424e}.tier-bronze .tt-key{background:#a5561f}.tier-bronze .tt-val{background:#f6e6da;color:#a5561f}.tier-standard .tt-key{background:#0f766e}.tier-standard .tt-val{background:#e0f0ee;color:#0f766e}.tier-base .tt-key{background:#6b6459}.tier-base .tt-val{background:#f0eee8;color:#6b6459}.ch-right{display:flex;align-items:center;gap:12px}.sop-btn{border:1px solid var(--line);background:#fff;color:var(--navy);font-size:12.5px;font-weight:600;padding:7px 12px;border-radius:8px;cursor:pointer;white-space:nowrap}.sop-btn:hover{background:var(--bg);border-color:var(--navy)}.bubble.ai.wide{max-width:none}.block-unsupported{font-size:12px;font-weight:600;color:var(--muted);background:var(--bg);border:1px dashed var(--line);border-radius:8px;padding:9px 12px}.render-fallback{background:var(--amber-bg);border:1px solid var(--amber-line);border-radius:10px;padding:14px 16px}.rf-title{font-size:13.5px;font-weight:700;color:var(--amber)}.rf-sub{font-size:12.5px;color:#7a5a16;margin-top:4px;line-height:1.45}.rf-btn{margin-top:10px;border:1px solid var(--amber-line);background:#fff;color:var(--amber);font-size:12.5px;font-weight:600;padding:7px 13px;border-radius:8px;cursor:pointer}.rf-btn:hover{background:var(--amber-bg)}.email-step{display:flex;flex-direction:column;gap:13px}.email-grid{display:grid;grid-template-columns:1fr 232px;gap:14px;align-items:start}.email-preview{border:1px solid var(--line);border-radius:10px;overflow:hidden;background:#fff}.email-compose{padding:11px 14px}.ecm-row{display:flex;align-items:baseline;gap:10px}.ecm-k{font-size:10px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--faint);width:48px;flex:0 0 auto}.ecm-v{font-size:13.5px;color:var(--ink);font-weight:600;flex:1;min-width:0}.ecm-v.subj{font-weight:600}.ecm-tpl{font-size:10px;font-weight:700;font-family:var(--mono);color:var(--muted);background:var(--bg);border:1px solid var(--line);border-radius:5px;padding:2px 7px;flex:0 0 auto}.ecm-div{height:1px;background:var(--line-2);margin:9px 0}.email-hint{padding:7px 14px;font-size:10.5px;color:var(--faint);font-weight:600;display:flex;align-items:center;justify-content:space-between;gap:10px;border-top:1px solid var(--line-2);border-bottom:1px solid var(--line-2);background:#fcfdfe}.email-hint-l{font-size:10.5px;font-weight:600;letter-spacing:.3px;text-transform:uppercase;color:var(--faint)}.email-edit-btn{border:1px solid var(--line);background:#fff;color:var(--navy);font-size:11.5px;font-weight:700;padding:4px 12px;border-radius:7px;cursor:pointer;line-height:1.4}.email-edit-btn:hover{background:var(--bg);border-color:var(--navy)}.email-body.editing{outline:2px solid var(--navy);outline-offset:-2px;background:#fcfdff}.email-body{padding:15px 16px;font-size:14px;line-height:1.65;color:var(--ink)}.email-para{margin:0 0 12px}.email-para.sig{white-space:pre-line;color:var(--ink-2);margin-bottom:0}.email-sigdiv{height:1px;background:var(--line-2);margin:4px 0 12px}.email-srchip{display:inline-flex;align-items:center;font-size:11.5px;font-weight:600;font-family:var(--mono);color:var(--muted);background:var(--bg);border:1px solid var(--line);border-radius:6px;padding:1px 8px}.email-link{color:var(--navy);font-weight:600;text-decoration:underline;text-underline-offset:2px;cursor:pointer}.email-link:hover{color:var(--red)}.email-actions-block{margin:4px 0 12px}.eab-h{font-size:10px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--ink-2);margin-bottom:7px}.eab-list{margin:0;padding:0 0 0 22px;list-style:disc}.eab-li{margin:0 0 7px;font-size:13.5px;line-height:1.55;color:var(--ink-2);padding-left:4px;text-wrap:pretty}.eab-li:last-child{margin-bottom:0}.eab-li::marker{color:var(--red)}.eab-li.closure{color:var(--ink)}.eab-note{margin:9px 0 0;color:var(--ink-2);font-size:13.5px;line-height:1.55;text-wrap:pretty}.eab-auto{font-size:8.5px;font-weight:700;letter-spacing:.4px;text-transform:uppercase;color:var(--faint);background:var(--bg);border:1px solid var(--line);border-radius:4px;padding:1px 5px;align-self:center;flex:0 0 auto}.eab-del{border:0;background:none;color:var(--faint);font-size:14px;line-height:1;cursor:pointer;padding:0 2px}.eab-del:hover{color:var(--no)}.eab-add{border:0;background:none;color:var(--navy);font-size:12px;font-weight:600;cursor:pointer;padding:6px 0 0 14px}.eab-add:hover{text-decoration:underline}.eab-add-input{width:100%;border:1px solid var(--line);border-radius:6px;padding:6px 9px;font:inherit;font-size:13px;outline:none;margin-top:6px;box-sizing:border-box}.eab-add-input:focus{border-color:var(--navy)}.email-guides{margin:4px 0 12px;padding:11px 13px;background:#fbfcfe;border:1px solid var(--line-2);border-radius:9px}.eg-h{font-size:10px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--ink-2);margin-bottom:8px}.eg-row{font-size:13px;line-height:1.55;margin-bottom:4px}.eg-label{color:var(--ink-2)}.eg-expiry{font-size:11px;color:var(--muted);margin-top:8px;padding-top:8px;border-top:1px solid var(--line-2);font-style:italic}.eg-help{margin-top:8px;font-size:12.5px;line-height:1.5}.iedit{display:inline;border-bottom:1.5px dotted var(--navy);color:var(--navy);font-weight:600;cursor:text;padding-bottom:1px;white-space:nowrap}.iedit:hover{background:#f4f8fd}.iedit.empty{color:var(--amber);border-bottom-color:var(--amber)}.iedit-pen{font-size:9px;opacity:0;margin-left:2px}.iedit:hover .iedit-pen{opacity:.7}.iedit-input{border:0;border-bottom:1.5px solid var(--navy);background:#f4f8fd;font:inherit;font-weight:600;color:var(--navy);padding:0 4px;outline:none;border-radius:3px 3px 0 0}.email-rail{display:flex;flex-direction:column;gap:12px}.rail-group{border:1px solid var(--line);border-radius:10px;padding:11px 12px;background:#fff}.rail-h{font-size:10px;font-weight:700;letter-spacing:.6px;text-transform:uppercase;color:var(--ink-2);margin-bottom:8px}.rail-row{display:flex;align-items:center;gap:8px;min-height:26px;font-size:12.5px;color:var(--ink-2);line-height:1.35}.rail-tick{color:var(--ok);font-weight:700;flex:0 0 auto}.rail-dot{width:6px;height:6px;border-radius:50%;background:var(--amber);flex:0 0 auto}.rail-txt{flex:1;min-width:0}.rail-auto{font-size:9px;font-weight:700;letter-spacing:.4px;text-transform:uppercase;color:var(--faint);background:var(--bg);border:1px solid var(--line);border-radius:4px;padding:1px 5px;flex:0 0 auto}.rail-add{display:block;width:100%;text-align:left;border:0;background:none;color:var(--navy);font-size:12px;font-weight:600;cursor:pointer;padding:5px 0 0;margin-top:2px}.rail-add:hover{text-decoration:underline}.rail-empty{display:flex;align-items:center;gap:7px;font-size:12px;color:var(--ok);font-weight:600;min-height:26px}.rail-empty-tick{color:var(--ok);font-weight:700}.rail-add-input{width:100%;border:1px solid var(--line);border-radius:6px;padding:5px 8px;font:inherit;font-size:12px;outline:none;margin-top:5px}.rail-add-input:focus{border-color:var(--navy)}.email-foot{display:flex;align-items:center;justify-content:space-between;gap:12px;padding-top:13px;border-top:1px solid var(--line)}.email-demo{font-size:10.5px;font-weight:600;color:var(--muted);background:var(--bg);border:1px solid var(--line);border-radius:20px;padding:3px 10px}.email-foot-actions{display:flex;align-items:center;gap:9px}.email-warn{font-size:11.5px;color:var(--amber);margin-right:2px}.email-copy{border:1px solid var(--line);background:#fff;color:var(--ink-2);font-size:13px;font-weight:600;padding:9px 14px;border-radius:8px;cursor:pointer}.email-copy:hover{background:var(--bg)}.email-send{border:0;background:var(--red);color:#fff;font-size:13px;font-weight:600;padding:9px 16px;border-radius:8px;cursor:pointer}.email-send:hover:not(:disabled){background:var(--red-press)}.email-send:disabled{opacity:.5;cursor:default}.email-sent{border:1px solid var(--ok-line);background:var(--ok-bg);border-radius:10px;padding:12px 14px}.es-sent-h{display:flex;align-items:center;gap:8px;font-size:13.5px;font-weight:700;color:var(--ok)}.es-sent-ico{width:18px;height:18px;border-radius:50%;background:var(--ok);color:#fff;display:flex;align-items:center;justify-content:center;font-size:11px}.es-sent-meta{font-size:11.5px;color:var(--ink-2);font-family:var(--mono);margin-top:6px}.es-diff{font-size:11.5px;color:var(--navy);margin-top:5px}.es-sent-note{font-size:11px;color:var(--muted);margin-top:5px}.mck{border:1px solid var(--line);border-radius:10px;overflow:hidden}.mck-head{background:var(--bg);padding:8px 12px;border-bottom:1px solid var(--line);font-size:11.5px;font-weight:700;color:var(--ink-2)}.mck-row{display:flex;align-items:center;gap:10px;padding:9px 12px;border-bottom:1px solid var(--line-2);cursor:pointer}.mck-row:last-child{border-bottom:0}.mck-row input{position:absolute;opacity:0;width:0;height:0}.mck-box{width:17px;height:17px;border:1.5px solid var(--line);border-radius:5px;flex:0 0 auto;position:relative}.mck-row.on .mck-box{background:var(--ok);border-color:var(--ok)}.mck-row.on .mck-box:after{content:"✓";position:absolute;top:0;right:0;bottom:0;left:0;color:#fff;font-size:11px;display:flex;align-items:center;justify-content:center}.mck-main{flex:1;min-width:0}.mck-label{display:block;font-size:13px;font-weight:600;color:var(--ink)}.mck-crit{display:block;font-size:11px;color:var(--muted)}.mck-val{font-size:11px;font-weight:600;color:var(--faint);white-space:nowrap}.mck-row.on .mck-val{color:var(--ok)}.sop-banner{display:flex;align-items:center;gap:8px;background:#fff7ed;border:1px solid var(--amber-line);color:var(--amber);font-size:12.5px;font-weight:600;border-radius:9px;padding:10px 13px}.sopb-ico{font-size:14px}.retry-zone{margin-top:9px;padding-left:27px;display:flex;flex-direction:column;gap:6px}.retry-actions{display:flex;gap:7px}.retry-btn{border:1px solid var(--no-line);background:#fff;color:var(--no);font-size:11.5px;font-weight:600;padding:5px 10px;border-radius:7px;cursor:pointer}.retry-btn:hover{background:var(--no-bg)}.retry-btn.ghost{border-color:var(--line);color:var(--ink-2)}.retry-btn.ghost:hover{background:var(--bg)}.retry-attempt{display:flex;align-items:center;gap:9px;font-size:11.5px;background:var(--bg);border:1px solid var(--line-2);border-radius:7px;padding:5px 9px}.ra-n{font-weight:700;color:var(--ink)}.ra-note{color:var(--ink-2);flex:1}.ra-ts{font-family:var(--mono);color:var(--faint)}.retry-edit{display:flex;align-items:center;gap:7px;flex-wrap:wrap;background:var(--bg);border:1px solid var(--line);border-radius:8px;padding:8px 10px}.retry-edit label{font-size:11px;font-weight:600;color:var(--muted)}.retry-edit input{border:1px solid var(--line);border-radius:6px;padding:5px 8px;font:inherit;font-size:12px;outline:none}.retry-edit input:focus{border-color:var(--navy)}.notfound{background:#fff;border:1px dashed var(--line);border-radius:13px;padding:30px 24px;text-align:center;display:flex;flex-direction:column;align-items:center;gap:8px}.nf-ico{width:44px;height:44px;border-radius:50%;background:var(--bg);color:var(--faint);display:flex;align-items:center;justify-content:center;font-size:22px}.nf-title{font-size:16px;font-weight:700;color:var(--ink)}.nf-sub{font-size:13px;color:var(--muted)}.nf-actions{display:flex;gap:10px;margin-top:8px}.nf-again{border:1px solid var(--line);background:#fff;color:var(--ink-2);font-size:13px;font-weight:600;padding:9px 15px;border-radius:9px;cursor:pointer}.nf-again:hover{background:var(--bg)}.nf-browse{border:0;background:var(--navy);color:#fff;font-size:13px;font-weight:600;padding:9px 16px;border-radius:9px;cursor:pointer}.nf-browse:hover{background:#002a57}.flow-ctx-banner.sop{background:#fff7ed;border-bottom-color:var(--amber-line)}.fcb-sop-ico{font-size:15px;color:var(--amber)}.sopv-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0c121c57;z-index:130;animation:fade .14s 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